NYONDIAMOND LIFETIME WARRANTY & REPAIRS

OUR QUALITY COMMITMENTAt NYONDIAMOND, we take pride in manufacturing high-standard body jewelry using ASTM F136 Implant-Grade Titanium and 14k/18k Solid Gold. Every piece is crafted to be biocompatible, safe, and durable enough to last a lifetime.

We stand behind our craftsmanship and offer a Lifetime Warranty on all NYONDIAMOND jewelry for our B2B partners and their retail customers.

WARRANTY COVERAGE
Lifetime Guarantee: Covers manufacturing defects including gemstone settings, internal threading, and push-pin integrity.

Resolution: We reserve the right to either repair or replace the item at our discretion based on the nature of the defect.

REPAIR TIMELINES
Standard Repairs: Typically take 30–60 days, depending on the complexity.

Special Cases: If a piece requires remanufacturing or a specific replacement component is out of stock, the timeline may be extended. We will keep you updated throughout the process.

HOW TO SUBMIT A REPAIR REQUEST
To initiate a warranty repair, please email us directly at [ support@nyondiamond.com] with the following information:

Clear Photos: High-resolution images showing the damaged area of the product.

Return Address: Your complete shipping address for returning the repaired/replaced item.

Proof of Purchase: Your order number or a copy of the invoice.

Our team will respond within 2 business day with your further shipping instructions.