Refund policy

Last updated: August 20, 2026

We have a 30-day return policy. You have 30 days after receiving an item to request a return, subject to the eligibility requirements and exclusions below.

RETURN ELIGIBILITY

To be eligible for a return, an item must be in the same condition in which it was received: unworn, unused, not installed or inserted, with any original tags, and in its original packaging. You must also provide the receipt or other proof of purchase.

BODY JEWELRY AND HYGIENE

For health and hygiene reasons, body jewelry that has been worn, tried on, inserted, installed, or otherwise used is not eligible for return unless it is defective, damaged on arrival, incorrect, or returnable under applicable law. Where an item is supplied in sealed or protective packaging, an item whose seal or protective packaging has been opened may be ineligible for return where its hygiene and resale condition can no longer be assured.

CUSTOM AND SPECIAL-ORDER ITEMS

Custom, personalized, made-to-order, and other special-order items are not eligible for return or exchange unless they are defective, damaged on arrival, incorrect, materially different from the agreed written specifications, or returnable under applicable law.

SALE ITEMS AND GIFT CARDS

Sale items and gift cards are not eligible for return, except where applicable law requires otherwise. If you are unsure whether an item is eligible, contact us before purchasing.

HOW TO REQUEST A RETURN

Before sending any item back, email support@nyondiamond.com with your order number, the item you wish to return, and the reason for the request. If the return is accepted, we will provide return instructions, including where and how to send the item. Items returned without prior authorization may not be accepted.

Return shipping arrangements and any related costs will be confirmed with the return instructions based on the reason for the return, the destination, the applicable order terms, and applicable law. This policy does not promise free return shipping.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact support@nyondiamond.com promptly. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label where relevant. We will evaluate the issue and provide the appropriate remedy under the applicable order terms and law.

EXCHANGES

The most reliable way to obtain a different item is to request a return for the original item and, after the return is accepted, place a separate order for the replacement item. Product availability is not guaranteed.

REFUNDS

We will notify you after we receive and inspect an authorized return and will confirm whether the refund is approved. If approved, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund.

The treatment of original shipping charges, duties, taxes, and return-shipping costs depends on the reason for the return, the applicable order terms, and applicable law. We will confirm the applicable amount when the return is reviewed.

EUROPEAN UNION AND OTHER MANDATORY CONSUMER RIGHTS

If you are a consumer in the European Union and mandatory law gives you a 14-day right of withdrawal, that right applies in addition to this policy. Statutory exceptions may apply, including exceptions for goods made to a consumer's specifications and sealed goods that are not suitable for return for health or hygiene reasons after being unsealed. Consumer withdrawal rights generally do not apply to business-to-business purchases. Nothing in this policy limits any non-waivable rights available under applicable law.

WHOLESALE ORDERS

Unless an approved wholesale customer's written quote, invoice, order confirmation, or custom-order agreement states otherwise, this policy applies to wholesale orders. Any order-specific written terms apply to that order to the extent permitted by law. Mandatory legal rights are not excluded.

CONTACT

For return or refund questions, contact support@nyondiamond.com.