Shipping policy

Last updated: August 20, 2026

This Shipping Policy applies to orders placed through NYONDIAMOND, including orders placed by approved wholesale customers.

ORDER REVIEW AND FULFILLMENT

Orders may contain in-stock products, custom or made-to-order products, or a combination of both. After an order is submitted, we may review payment, product availability, account status, destination, shipping selection, and other order details that require confirmation. If we cannot fulfill an order as submitted, we will use the contact information provided with the order to discuss the available options.

For in-stock products, fulfillment begins after payment and stock availability have been verified. If an item is unavailable or the available quantity is insufficient, we will contact you before proceeding with the affected item.

For custom, personalized, made-to-order, or other special-order products, production begins after the applicable written specifications, materials, sizes, quantities, pricing, payment terms, and other required details have been confirmed. The production estimate will be stated in the applicable written quote, invoice, order confirmation, or custom-order agreement. Production time is separate from shipping transit time.

If an order contains both in-stock and custom products, the order may be shipped together or in separate shipments as agreed with the customer. The shipment arrangement and any resulting charges will be confirmed before dispatch.

SHIPPING METHODS, CUSTOMER SELECTION, COSTS, AND ESTIMATES

Depending on the destination, shipment size and weight, urgency, product characteristics, and service availability, shipping options may include international express or courier service, air freight, sea freight, or another service agreed in writing. Customers may select from the shipping options available for their order. Not every shipping method is available for every order or destination.

The final shipping method, service level, shipping charge, estimated ship date, and estimated transit time will be shown at checkout or confirmed in the applicable written quote, invoice, order confirmation, or other written terms accepted before the order is finalized. Any production, transit, or delivery date provided by NYONDIAMOND is an estimate only unless we expressly agree otherwise in writing. Carrier delivery dates are not guaranteed.

If we learn that we cannot ship within the timeframe stated when the order was placed, we will notify the customer and provide a revised estimated ship date. Where required by applicable law, the customer may agree to the delay or cancel the affected unshipped item for a prompt refund. If we cannot fulfill the item, we will cancel the affected item and issue any refund required by the applicable order terms and law.

SHIPPING ADDRESS

You are responsible for providing a complete and accurate shipping address and contact information. If you need to request a change, contact support@nyondiamond.com as soon as possible. We cannot guarantee that an address can be changed after an order has been accepted, processed, or handed to a carrier.

INTERNATIONAL ORDERS, DUTIES, AND TAXES

Unless expressly stated at checkout or in the applicable written order terms, product prices do not include shipping charges, import duties, customs charges, taxes, brokerage fees, or other destination-country charges. The recipient is responsible for complying with applicable import requirements and for paying charges assessed by the destination country or relevant authorities, except where applicable law or the written order terms provide otherwise.

DELAYS

Customs processing, carrier operations, weather, service disruptions, and other events outside our reasonable control may affect delivery. NYONDIAMOND is not responsible for delays caused by events outside our reasonable control, subject to any rights you may have under applicable law.

TRACKING

Where tracking is available, tracking information will be provided to the contact details associated with the order. Tracking availability and scan timing depend on the shipping service used.

DAMAGED, INCORRECT, OR MISSING ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact support@nyondiamond.com promptly. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label where relevant. We will review the information and provide the appropriate next step under the applicable order terms and law.

Do not return an item before receiving return instructions. Returns are governed by our Refund & Returns Policy: https://www.nyondiamond.com/policies/refund-policy

WHOLESALE AND CUSTOM ORDERS

A written quote, invoice, order confirmation, or custom-order agreement may contain shipping terms specific to an approved wholesale or custom order. If those written terms conflict with this Shipping Policy, the order-specific written terms will apply to that order to the extent permitted by law.

CONTACT

Questions about shipping may be sent to support@nyondiamond.com.